Return Policy

Thank you for shopping with CHONGWAIN. We are committed to providing you with high-quality products and exceptional customer service. In the event that you are not completely satisfied with your purchase, we have outlined our return policy below.

1. Eligibility:

- All returns must be made within 20 days of the purchase date.

- The item(s) must be in unused condition with all original tags and packaging intact.

- Sale and discounted items are final sale and cannot be returned or exchanged, unless they are defective.

2. Returns and Exchanges:

- To initiate a return or exchange, please contact our customer service team at "info@chongwain.com" within 7 days of receiving the product.

- We will provide you with a return authorization number (RAN) and instructions on how to proceed.

- Returns without a valid RAN will not be accepted.

3. Return Shipping:

- The customer is responsible for the return shipping costs, unless the item received is damaged, defective, or incorrect.

- We recommend using a trackable shipping method to ensure safe delivery.

- CHONGWAIN is not responsible for any lost or damaged items during the return shipping process.

4. Refunds:

- Once we receive and inspect the returned item(s), we will process your refund within 15-20 business days.

- The refund will be issued to the original payment method used during the purchase.

- Please note that original shipping charges are non-refundable.

5. Exchanges:

- If you would like to exchange an item for a different size or color, please contact our customer service team.

- Exchanges are subject to product availability.

- If the requested item is not available, we will issue a refund for the returned product.

6. Damaged, Defective, or Incorrect Items:

- If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately.

- We will arrange for a return shipping label and cover the return shipping costs.

- We will provide a replacement or issue a refund based on your preference.

7. Final Sale and Special Orders:

- Final sale items, including items purchased during clearance sales or with promotional discounts, cannot be returned or exchanged, unless they are defective.

- Special orders, such as personalized or custom-made items, cannot be returned or exchanged, unless they are damaged or incorrect.